Clarifications on the price change
Confused abut our new pricing model change? Take a gander at the following frequently asked questions:
Why should I upgrade?
For service and functionality optimized for the size of your operations. New functionality will be available only to customers on the new plans.
Upgrading now will give you the ability to create multiple users, organize them into teams, and manage permissions granted to the aforementioned users and teams. You will also be able to purchase additional environments, which help you manage client accounts under a central account and isolate development and production servers into their own cloud accounts.
Most importantly, the new plans allow Scalr to better tailor further functionality for those who need it most. For example: Chef is a great configuration management tool, but it only starts shining when you manage over 20 nodes. So Chef support will be available to the IPO plan (for customers using over 20 servers) and higher. Likewise, RAID support for network volumes, master-master replication for databases, and advanced db tooling will be available for those on the VC plan.
How much is it to upgrade?
Simply put, you only pay for what you need. Count the number of instances that Scalr manages for you, and pick a plan from our pricing page that accommodates that.
Selecting a plan among several in Scalr
When does the new pricing take effect?
The new pricing plans opened last Thursday.
Do I have to upgrade?
No. All current customers are grandfathered into their existing paid plans. You don't need to change anything to use Scalr as you did before.
What if I don’t upgrade?
We will sob and smear mashed potatoes on our emaciated bodies and ululate.
Oh, and you will miss out on new features and everyone else will be so much cooler than you.
Is this model final or is it still being shaped?
It is already shaped like a fine voluptuous vixen, with each tier more attractive (and with more features) than the next.
What is the difference between emergency support and premium support?
Emergency support will provide a faster-than-normal response time in an emergency. Premium support is for general operations support above and beyond the normal call of duty.
Does auto-scaling conflict with a plan’s instance limit?
No, the plans allow for auto-scaling when you experience temporary spikes in number of instances. So even if you’re normally limited to 10 instances on the Angel plan, you can still scale to 11 instances from a temporary high load.
So the server limits are not hard-imposed? For example, on an occasional extreme peak the system would go a couple of instances over the limit?
You said it, brother.
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